Jira

Jira Service Desk FAQ

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New to Jira Service Desk? If yes, you probably want to review these FAQ’s.

When working with customers who are not familiar with Jira Service Desk we often get asked a couple of questions that pops up across more than one customer. We are sharing those questions with you here to help you get clarity during your tool discovery process.

Question 1 – What are the difference between the different user types?

There are 3 applicable user types for Jira Service Desk:

Jira Service ...

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Jira plugin not enabling after Jira restart

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Sometimes when developing a Jira plugin which creates customfields on installation, it does not enable automatically when Jira app is restarted, the reason being that the code which is used to add the customfields implemented from the class :InitializingBean, maybe with the class :DisposableBean. To remove somethings on plugin disable/uninstall as follows:

public class MyPluginInstaller implements InitializingBean,

DisposableBean { 

    @Override

    public void destroy() throws ...

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Agile tooling

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The Agile Tooling Debate 

We have had many debates over the last couple of years on agile tooling, what works and what does not work. When agile is scaled and needs to solve enterprise wide problems, the reality is that agile tools are a must.

Manual interactions and collaboration between people becomes too time consuming and it is difficult to coordinate schedules to have all the right people in the same room at the same ...

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Checking for Jira license and paid plugins

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From a support and maintenance perspective is it crucial to understand where to find your Jira license and Plugin licenses on your instance. Some users / clients only make use of certain plugins. To understand where to view your Jira license is vital if no one is really monitoring it. Or if it is your role to do so.

The first step will be to have either admin rights or system admin rights. Depending on how your ...

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Creating a Jira plugin which creates screens on installation

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Sometimes you want to create a Jira plugin which uses screens on it, but you don’t want to add the screens manually, thus the plugin itself has to install its own screens on installation which it is going to use.

Now in the plugin framework you have a file “atlassian-plugin.xml” which is where you insert modules which are going to be used by the plugin. This line of code:

<component key=”pluginInstaller” class=path-to-the-class-PluginInstaller /> 

has to ...

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How to create a dashboard in Jira

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Ever wondered how to create a dashboard in Jira? You can create your own dashboard or share a dashboard with your team by adding permissions for specific users, groups or project roles to access your dashboard. The first step will be to create a filter. The filter will be specific information you may require. Dashboards work well if you need a specific view or information on a certain project.

Step 1

Click on the Issue dropdown and select search for ...

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How to import a jira plugin project in intellji idea

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There is some documentation on the Atlassian SDK web site on how to import a JIRA plugin project into Intellji IDEA, but I’ve found that the described steps are lacking some important details.

Creating a jira plugin

First of all, create the plugin with the normal command line command:

atlas-create-jira-plugin

 We can now import the project ...

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Jira Plugin Development – Making sense of the Jira Technical Ecosystem

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This is the first in a series of articles dealing with Jira plugin development.

Overview

Jira is a project tracker web application built by Atlassian in Java, and is used for agile software development by thousands of project teams. Jira can either be used as a hosted application (Jira OnDemand), or can be installed on a local server. Jira OnDemand is ideal for smaller companies that do not want to take ...

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Online Agile Project Management Tools

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There are a number of online agile applications to assist with the management of agile software development projects. We’ll focus on agile tools that we’ve used on internal and external projects, namely Jira/Greenhopper, Pivotal Tracker and Trello.

Jira with Greenhopper

Greenhopper Agile tool

At Infoware Studios, we use Jira for all our projects. Jira is ...

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Agile Marketing – JIRA project management tool

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The agile way

At Infoware Studios, everything we do is managed by using an agile approach, including our marketing department. Not only are we fiercely passionate about agile, but we practise what we preach as well and follow agile principles in all our projects.

As someone who is new to agile, software development ...

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Increasing JIRA memory

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(Seeing OutOfMemoryErrors in the logs or Jira slows down is symptomatic of this.)

Java applications like JIRA and Confluence run in a “Java virtual machine” (JVM), instead of directly within an operating system. When started, the Java virtual machine is allocated a certain amount of memory, which it makes available to applications like JIRA. By default, Java virtual machines are allocated 64 MB of memory, no matter how many gigabytes of memory your server may actually ...

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AGILE TOOL SUPPORT: JIRA SYSTEM ADMINISTRATOR GUIDE – Permissions & Security

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Permissions and Security

What is an issue ‘security level’?

Issue security levels allow you to control who can see individual issues within a project.

A security level’s members may consist of:

[list_icon color=”blue” type=”icon_arrow”]

  • Individual users
  • Groups
  • Project roles
  • Issue roles such as ‘Reporter’, ‘Project Lead’, and ‘Current Assignee’
  • ‘Anyone’ (eg. to allow anonymous access)
  • A (multi-)user picker custom field.
  • A (multi-)group picker custom field.

[/list_icon]

Here is a list the different global permissions and the functions they secure:

[list_icon color=”blue” ...

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How to write a simple plugin that adds a new tab in JIRA

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How to write a simple plugin that adds a new tab (section) to JIRA’s top-level menu, with a number of menu items in the section. The menu items link to specific web pages. 

You can use this sort of plugin to add links from JIRA to other locations in your environment, such as your company’s intranet or your Confluence site.

In order to do this, you will create a JIRA ...

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Agile Tool Support: JIRA System Administrator Guide – JIRA Workflows

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JIRA Training

As part of our JIRA training modules, we have developed instruction guides to assist users when making use of JIRA as an Agile tool. In this blog series, we will be providing tutorials for JIRA System Administrators on how to perform certain functions in JIRA. Part 1 deals with the Issues and Fields elements in JIRA. In Part 2, we take a look at JIRA Workflows.

JIRA Workflows

A ...

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How to import CSV files into JIRA

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Introduction

It is sometimes quicker to import stories from a spreadsheet, especially when an existing project is migrated to JIRA. JIRA allows importing from a number of sources, one of which is from a Comma Separated Values (CSV) file. This is arguably one of the more useful import options. This tutorial discusses how to import CSV files into JIRA.

Other options include a direct import from ...

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