Infoware Studios SLA Terms

When the call is logged, the call will be classified with the current SLA by the Infoware support team. Your email address is added to the Jira issue for notification on further updates on the call. A notification will be sent on reclassification to the person that logged the call.

Calls are logged by default as ‘Major’.

The above turnaround times relates to calls logged between 8:00 – 17:00, GMT+2

The following SLA’s apply to Infoware Support for Jira as well as all Jira Plugins:

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