Author Archive

How to set yourself up for successful product development using

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You might have a product development idea or ideas and when you first articulate the product development idea(s) it generally sounds great, you get all excited about it and start off on a launch or development tangent. No jokes. The reality soon sets in as you discover that people are not responding to the product and we end up wasting a lot of time, energy and money in a product idea that is not taking off. But no dismay. You ...

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Important areas of focus for improved customer service delivery

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Research has shown that improvements in customer service increases customer experience and perception of your customer service delivery has the following outcome:

  • Repurchasing of products and services
  • Recommendations to new customers by existing customers
  • Try out new products and services
  • Increase in company revenue:

Small increases in customer service delivery can have a MASSIVE impact on company revenue: An average revenue increase of $823 million over three years for a company with $1 billion in annual turnover. That is an increase of 82%, almost ...

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What is important when evaluating the tech to support your product development

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For business owners. Keep you tech team honest.

For techies. Make sound, objective decisions.

When evaluating a tech framework to build a product it is important to take the following into account:

Language v/s framework. What is the difference?

Language is the language used to code applications or products. This is the technical version of the spoken language . Frameworks are built on-top of 1 or more languages and are aimed to make development easier by cutting down on the amount of code we ...

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REFLECTION ON PRODUCT DEVELOPMENT – HOSTED BY INFOWARE STUDIOS

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Infoware Studios will be hosting all the people who are in the product development space, business or tech focused for an evening to reflect on product development. Make sure not to miss out!

Date: 12 March 2019

Time: 18:00 – 19:30

Venue: Embury Institute of Higher Education: Waterfall Campus – Cnr Waterfall & Simlak Drive, Waterfall Country Estate, Gate 1 Midrand 1685

Live Streaming: Infoware Studios Facebook ...

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Jira Service Desk FAQ

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New to Jira Service Desk? If yes, you probably want to review these FAQ’s.

When working with customers who are not familiar with Jira Service Desk we often get asked a couple of questions that pops up across more than one customer. We are sharing those questions with you here to help you get clarity during your tool discovery process.

Question 1 – What are the difference between the different user types?

There are 3 applicable user types for Jira Service Desk:

Jira Service ...

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Product development – key lessons learned

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Product development – key lessons learned 

We outline some of the key lessons learned or common mistakes made by business owners, entrepreneurs and corporate product owners when building a new product to take to market or when evolving existing products to be better suited to existing customers.

Strong product owner

The product owner role for product development is critical.

What is a product owner? Definition: the product ...

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How to go about implementing an Agile Project Office

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The Agile Manifesto written in 2001 in essence is a set of four values and twelve principles.

Agile Maniesto

“We are uncovering better ways of developing
software by doing it and helping others do it.
Through this work we have come to value:

  1. Individuals and interactions over processes and tools
  2. Working software over comprehensive documentation
  3. Customer collaboration over contract negotiation
  4. Responding to change over following a plan

“That is, while there is ...

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What is an Agile PMO?

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PMO as per Wikipedia

A project management office, abbreviated to PMO, is a group or department within a business, agency or enterprise that defines and maintains standards for project management within the organization. The PMO strives to standardize and introduce economies of repetition in the execution of projects. The PMO is the source of documentation, guidance and metrics on the practice of project management and execution.

PMOs may take other functions beyond standards ...

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Infoware Studios 2018 Training Offering and Calendar

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We are very excited to launch a jam packed training calendar for 2018.

We are introducing a few new public courses that we have been running on demand for clients over the last 2 years. With the increase in the Atlassian toolset adoption and it being the number one agile project management tool globally you can be sure to benefit from our new courses combining our deep experience with agile delivery together with the Atlassian toolset.

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Agile Courses – Long term vs Short term

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Agile isn’t something that can be learned in-depth in a couple of days. Certain agile basic concepts can be learned in 2 and 3 day agile courses, but what happens when you get back at the office and you receive scenarios that weren’t quite covered during the course?

Introducing a new era in Agile education

agile courses - agile university

At Infoware Studios, we have identified agile as ...

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Jira plugin not enabling after Jira restart

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Sometimes when developing a Jira plugin which creates customfields on installation, it does not enable automatically when Jira app is restarted, the reason being that the code which is used to add the customfields implemented from the class :InitializingBean, maybe with the class :DisposableBean. To remove somethings on plugin disable/uninstall as follows:

public class MyPluginInstaller implements InitializingBean,

DisposableBean { 

    @Override

    public void destroy() throws ...

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Agile tooling

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The Agile Tooling Debate 

We have had many debates over the last couple of years on agile tooling, what works and what does not work. When agile is scaled and needs to solve enterprise wide problems, the reality is that agile tools are a must.

Manual interactions and collaboration between people becomes too time consuming and it is difficult to coordinate schedules to have all the right people in the same room at the same ...

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Checking for Jira license and paid plugins

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From a support and maintenance perspective is it crucial to understand where to find your Jira license and Plugin licenses on your instance. Some users / clients only make use of certain plugins. To understand where to view your Jira license is vital if no one is really monitoring it. Or if it is your role to do so.

The first step will be to have either admin rights or system admin rights. Depending on how your ...

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Sink, Swim or Retro

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I can’t say that I’ve worked in every single company in the world so my reference point may be limited, however I do have enough experiences to be able to put together a comparison or two.

Infoware Studios Company Culture

Working at Infoware Studios has been… how do I put it… colourful. I worked in an advertising agency where a pool table and Friday night drinks meant “job satisfaction”, and as for a corporate ...

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