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Atlassian’s Jira is a powerful tool used by teams to plan and track their work. The Jira Basic User training course is aimed at both individuals who have never used Jira before, as well as those who have been using Jira but would like to understand how to use Jira effectively and optimally. In this Jira course, we take you through the very basics and explain how concepts hang together to increase your understanding of Jira and they way in which you can use it.

The Basic User training is divided into 2 sections over 2 days, namely Jira Basic User training and Agile on Jira. The 2nd day is not compulsory if Jira Agile is not being used. So sign up for 1 day only is needed when only using Jira.

Day 1: is focusing on using Jira not covering any plugins or Jira Agile.
Day 2: is focusing on using covering the basics of both Scrum and Kanban from a framework/methodology perspective and then making this work in Jira Agile.

Jira Basic User training learning outcomes

The following learning outcomes can be expected after completing this course:

  • Understanding of basic concepts in Jira, how they fit together and what they mean
  • Be able to create issues, understand the usage of various fields and practically apply
  • Practically work with issues and be able to apply various functionality such as moving and editing an issue
  • Understand the various ways of searching and filtering issues
  • Practically create basic & advanced search filters
  • Be able to create personalised dashboards and configure gadgets

Jira Basic User training agenda (Day 1)

– Starting time: 8:30 each day
– Lunch everyday from about 12:00 – 13:00
– Please note that the times are indicative and depends on the size of the group as well as the level of experience from the participants with Jira.

Day 1: 

Setup & access to Jira

Working with Issues
– Fields on issues
– Working with issues in a project
– Time capture and issues
– Modifying multiple (bulk) issues
– Moving an issue

Searching for issues
– Basic searching
– Using filters
– Advanced searching

Browsing a project

Working with dashboards
– Creating a dashboard
– Adding gadgets to a dashboard
– Managing multiple dashboards

Notifying your Jira Admins

Click here for Day 2 agenda (Agile on Jira Basic User Training)


Request Custom Training

A minimum of 7 people are required for custom training requests. Please advise the proposed dates for custom training.

Course Dates:

7 & 8 April 2015

22 & 23 April 2015

6 & 7 May 2015

13 & 14 May 2015

Course Pricing:

1 Day (Jira Basic User): R3750 ex VAT
2 Days (Jira Basic User + Agile on Jira): R7500 ex VAT


Infoware Offices, located at:
Unit B, 1st floor
49 New Road


Register for the training courses

Please register for the training course by sending the following details to

    • Your name and surname
    • Email address
    • Contact number
    • Applicable training course
    • One day or Two day course option
    • Do you have a laptop to use for the course
    • Are you requesting custom training & what are the dates?
    • Any additional queries