We support the General Data Protection Regulation (GDPR), which becomes enforceable on May 25, 2018, and ensure all our services comply with its provisions.

We are fully committed to our users’ rights to privacy and personal data protection. As an EU resident, you have rights to control information related to your personal data as follows:

  • Understand what information we do collect;
  • Request retrieval of your personal data;
  • Request removal of your personal data.

WHAT INFORMATION WE COLLECT

As a part of our services, we collect certain personal information and use 3rd party services (which are GDPR compliant) for the following purposes.

DataPurpose
EmailUnique identificator of the user for authorization and only communication channel.
UsernameIdentificator of the user for authorization purposes.
FirstnameUsed to identify a user and create invoice.
LastnameUsed to identify a user and create invoice.
PasswordUser password to authorize in the platform – encrypted with Bcrypt.
Logins/logoutsTemporary state to identify status of the user link with the resource.
LicenseUnique product license created by the user that can be activated on the users’ platform to receive services provided by the resource,
Tickets environmentData about users’s system environment for support purposes. Data is used to identify possible issues between the product and users’ system.
Tickets credentialsTemporary site login credentials shared by the user with the platform operators in order to access users’ system and identify possible issues between the product and users’ system.
Tickets DescriptionDescription of the possible issues provided by the user of the platform.
Tickets attachmentsAdditional attached data by the user to describe the possible issues between users’ system and the product.
Admin emailUnique identifier of the admin, also used as a user name.
Admin nameUsed to identify the admin of the platform.
Admin passwordAdmin level password to authorize in the platform – encrypted with Bcrypt.
Admin logins/logoutsTemporary state to identify status of the admin user link with the resource.
GravatarThird party service to link user with the profile image service – Gravatar. (Gravatar is GDPR compliant)
OrderIDOrder Information you place via our website or other channels. This is to facilitate any queries you might have with regards to orders post fulfillment.