Important areas of focus for improved customer service delivery

Research has shown that improvements in customer service increases customer experience and perception of your customer service delivery has the following outcome:

Repurchasing of products and services
Recommendations to new customers by existing customers
Try out new products and services
Increase in company revenue:

Small increases in customer service delivery can have a MASSIVE impact on company revenue: An average revenue increase of $823 million over three years for a company with $1 billion in annual turnover. That is an increase of 82%, almost doubling income over 3 years.

I mean, who does not want more revenue?

You can consider the following to achieve improvements in customer experience and customer service by your customers:

Implement a proper helpdesk system. This assists to increase professional customer service delivery through regular updates.
Automate client communications via SMS, whatsapp and email within your systems and business processes. Informed customers are happy customers.
- Engaging with customers in a friendly manner defuses a situation any upset customer.
- Reacting to an upset customer is unprofessional and upset manner will just make matters worse and it will reflect badly on your.Train staff to engage with customers in a happy and friendly manner:
Train staff on your products and services. If your staff are not knowledgeable about your products and services it creates a negative customer experience and perception on customer service delivery.