Level: Intermediate to advance
Jira Admin: Build project templates
For your organisation to maximise the investment into your Atlassian toolstack and more specifically Jira Core, Jira Software or Jira Service Desk you will need to understand how to administer and configure Jira Core. Jira Core provides the base configuration capability for all other Jira products like Jira Software and Jira Service Desk and encapsulate all the configuration capability of all Jira products.
In order for your organisation to fully grasp the benefits of utilising the powerful and very configurable Jira Core solution, you will require an in-depth knowledge of the Jira administrator capabilities and more specifically how to build and maintain project templates.
Who should attend
Project managers, product owners, scrum masters, infrastructure or IT support, developers, testers.
Someone with 2 years of experience working on Jira can attend this course. The person needs to preferably have a technical background or be a super user on applications. The attendee thus needs to be comfortable with a PC / laptop and must learn new applications with ease.
Get the most out of your service desk
Need to understand how to setup service requests and SLA’s, configure approval processes and some other automations as well as setup reporting to monitor your service delivery effectively, then this course is for you. Jira Service Desk is one of the best and most affordable service desk solutions on the market. This course will empower you to manage service delivery effectively by making the changes you require when you need it to support your service delivery and service desk team.
Who should attend
ITSM Managers, Jira Administrators, Service Desk Agents.
Jira Administrator training. Jira Service Desk admin is built on-top of Jira Administration concepts and it is not advised to do the training without first attending the Jira Administration training as the Jira configuration concepts will not be explained during this course. 2 years of practical Jira administration will also be accepted as entry into the course. Some key questions will have to be answered to determine if practical experience is sufficient for attending the course.
Request custom training
A minimum of 7 people are required for custom training requests. Please advise the proposed dates for custom training.
To request a custom training course please complete the following details in an email and send to us at firstname.lastname@example.org:
Your name and surname
Applicable training course
City and Country
Do you have a laptop to use for the course
Any additional queries or requirements you might have