As part of our agile implementations and end-to-end business process automation in non-IT areas we use Jira extensively to support these processes. In order for your organisation to fully grasp the benefits of utilising the powerful and very configurable Jira solution, you will require an in-depth knowledge of the Jira administrator capabilities.

The Jira Administrator Training course is aimed at intermediate to advanced users of Jira who would like to learn how to configure Jira and customise this powerful tool to optimise it to fit their processes. The Jira Admin course focuses on configuring the back-end of the tool and helping users understand how the various Jira elements fit together, thus learning how to use it and configure it effectively.

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From one of our happy customers:

“Your training has been quite invaluable in terms of setting up a JIRA environment that scales well with relatively little admin overhead” ~ Matthew Ouzman, Investec

Jira Administrator training learning outcomes

The following learning outcomes can be expected after completing this Jira Admin course:

  • Understanding of basic concepts in Jira, how they fit together and what they mean
  • Understand access control, permissions & notifications within the tool, and be able to practically apply
  • Be able to practically configure and create issue types and issue type schemes
  • Understand and be able to practically configure and create custom fields, screens, screen schemes and issue type screen schemes
  • Understand and be able to practically configure workflows
  • Understanding of administration levels within Jira and practically configuring projects within Jira
  • Practically apply best practice configurations

Jira administrator training agenda

– Starting time: 8:30 each day
– Lunch everyday from about 12:00 – 13:00
– Please note that the times are indicative and depends on the size of the group as well as the level of experience from the participants with Jira.

Day 1: 

Jira basics – 1 hour
Jira administration levels explained – 30 min

Useful plugins to support comprehensive workflow configuration – 30 min
– List of plugins
– Installing plugins

Jira administration and configuration: permissions & access control – 2.5 hours
– Project permissions: how this works
– Permission schemes: Setting up and assigning to projects
– Notification schemes: Setting up and assigning to projects

Jira administration and configuration: screens & issue types – 2.5 hours
– Maintaining issue types
– Association custom issue type scheme with a project
– Maintaining custom fields
– Maintaining screens
– Association screen scheme with a project
– Screen per issue type

Day 2: 

Building a workflow – 4 hours
– Workflows explained
– Maintaining workflow statuses
– Building a Simple process
– Assigning  workflows to projects
– Adding triggers to transitions
– Automatically transitioning items based on data values
– Notifications
– Workflow per issue type

Maintaining roadmaps in Jira – 1 hour
Field schemes for projects – 30 mins

Solid Jira administration principles. This is focused on ensuring that your Jira configurations are maintainable and well managed for ease of future support – 1 hour
Q and A. Here we will focus on addressing specific questions relating to the day. We will do  live configuration examples throughout the training – 1 hour


Request Custom Training

A minimum of 7 people are required for custom training requests. Please advise the proposed dates for custom training.

Course Dates:

15 & 16 July 2015

20 & 21 October 2015

Course Pricing:

2 Days (complete course): R7500 ex VAT
Book for 6 or more people and receive a 5% discount
Book for 15 or more people and receive a 10% discount


Infoware Offices, located at:
Unit B, 1st floor
49 New Road

There are only 15 spaces available, so register as soon as possible in order to avoid disappointment

Register for the training courses

Please register for the training course by sending the following details to

  • Your name and surname
  • Email address
  • Contact number
  • Applicable training course
  • One day or Two day course option
  • Do you have a laptop to use for the course
  • Any additional queries