Level: Intermediate

1 day


Get the most out of your service desk

Need to understand how to setup service requests and SLA’s, configure approval processes and some other automations as well as setup reporting to monitor your service delivery effectively, then this course is for you. Jira Service Desk is one of the best and most affordable service desk solutions on the market. This course will empower you to manage service delivery effectively by making the changes you require when you need it to support your service delivery and service desk team.

Pre-requisites

Jira Administrator training. Jira Service Desk admin is built on-top of Jira Administration concepts and it is not advised to do the training without first attending the Jira Administration training as the Jira configuration concepts will not be explained during this course. 2 years of practical Jira administration will also be accepted as entry into the course. Some key questions will have to be answered to determine if practical experience is sufficient for attending the course.

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Who should attend

ITSM Managers, Jira Administrators, Service Desk Agents

Learning objectives

The following learning outcomes can be expected after completing this Jira Service Desk Admin Training course:

Jira Service Desk Admin basics

Customizing your customer portal look and feel

Service requests

Categorising service requests

Defining SLA’s

Configuration of customer notifications

Managing service desk through service desk reports and dashboards

Using project automations

Other useful add-ons for service desk

Jira Service Desk Admin

Cape Town

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2019-05-2908:30 AM - 4:00 PM

Register

To register for a spot, please complete our online registration form.

Book for 5 or more people and receive a 5% discount.
Book for 10 or more people and receive a 10% discount.