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Jira Service Desk And Improved Communication For An Enhanced Customer Experience

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Research shows that more than ⅔ of a company’s competitive edge in the market is based on the experience they deliver to their customers. Bad customer experience does not only inhibit your business’ ability to grow but you also cannot compete.

During 2018 we reflected on the implementations and work we have done and more specifically on what increased customer experience for our customers through our implementations. We have concluded that the following elements are really important to consider:

  • Regular communications to your customers
  • Different communication channels available to customers
  • Response time of customer support agents

Download a PDF containing more details about how this is possible using Jira Service Desk and a communications platform from our website: Jira and Improved Customer Experience

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